Q. When will my vouchers be delivered?
A.
Provided orders are placed between 9:30am and 3:00pm Monday to Friday, orders will be dispatched using '1st Class Delivery' via the 'Royal Mail', on the same day. Please expect 2-5 working days delivery time. All customers have the option to choose our 'Next Day Special Delivery' service, again via the Royal Mail. This guarantee's a next day delivery before 1pm. Our 'Next Day Special Delivery' service is charged at £9.00 per order and is available Mon-Thurs or £12 for Friday's only. Please note if you order out of office hours, your next day will be the following day from our office re-opening.

Q. I've just purchased on experience from your website, when do I need to use by?
A.
Your voucher is valid for 12 months, if you have purchased a driving experience, the season runs from March through to November, and we operate on selected dates only throughout the season. You must call to use your voucher at LEAST 12 weeks before the end of the season or the expiry date of the voucher.

Q. Can I purchase a Blank Gift Voucher?
A.
Yes. It's the best option if you would like to buy a gift experience and you are not sure when the recipient would like to attend or are not sure what they would like to do. Each experience voucher is valid for 12 months from the date of purchase. You can buy vouchers in multiples of £50 for the intended recipient. They then contact us to choose their experience with help from our staff.

Q. How do I Pay?
A.
You can pay by card via the internet whilst placing your order yourself, send a cheque (put your reference number on the back) or you can pay by phone. We also have a bank transfer. You must contatct us and then do the transfer your self, putting your reference number on for ease of recognition.

Q.Do I get a gift pack ?
A.
Standard delivery pack is a very attractive colour gift voucher, some literature, drinks vouchers and a welcome letter in a plain white envelope.We do a gift pack when available, see the options when booking on-line or ask our sales team (this tends to be seasonal).

Q. I tried to pay using PayPal™ but it would not go through.
A.
You don't need to have an account setup with PayPal™ to use this method but if you do it is quicker. Once you get through to the PayPal page look for: Guest Checkout and enter your details. Note: if you use this method and already have a PayPal account but don't want to use it, you must use a Card number and an email address that is NOT associated with your account.

Q. What time are you open until?
A.
Our normal office opening hours are 9:30am - 5:30pm (Mon-Fri)

Q. Where is the venue?
A. Please look at our locations page for your experience, however, most of our experiences take place at the Livit Experience Centre, Oswestry, Shropshire.

Q. I've booked my experience date and was told I'd receive a confirmation email that I should bring with me on the day. I've checked my emails, but it's not there.
A.
In this situation what has normally happened is that the email was sent, but has been diverted to your ‘junk mail' folder. Simply go into this folder and check that it's there. You can then highlight our address and add it to your contacts and change it to ‘not junk' to prevent this from happening in the future. If you still can't find it email us with your name, reference, and drive date. Then we can reply to you.

Q. What happens if the weather is bad on the day of my experience?
A.
The event will not be cancelled because it's raining. If in doubt, check the website the week before the date of your experience for confirmation that the event is on. IN the unlikely event that a date was cancelled, we would contact you directly and let you know so that an alternative date could be arranged.

Q. Can I bring guests with me?
A.
Yes. All we ask is that you don't bring pets!! Guests are welcome, and depending on the experience may be able to participate on the day as we have Pay & Play available at every event. Simply ask at the sign-in desk for details. Don't forget, If you are attending a driving experience your guest will need to bring their drivers license if they would like to participate.

Q. How long will I be at the venue for?
A.
This depends on the type of experience booked, please check more more info on the experiences pages or you can ask the sales team.

Q. What happens on the day?
A.
This is very event specific and full details are available in the information within the website, but all our events have refreshments available and our staff are there to ensure you have a great day out.